Research

UX research used to drive product and design decisions, including usability evaluations, on-site observations, and research-backed strategy documents. Featured work includes a mobile UX evaluation focused on first impressions, actions, language, and iconography; a location services research paper exploring how on-device, social, and location-based data can be unified into meaningful points of interest; and an on-site observation and interview study at DuPage County’s Sheriff’s Office, resulting in personas and archetypes for dispatch center environments. Select a project to explore details.